Payment, Cancellation And Refund Policy
1. For Physical Products
The workshop is in live format only because we encourage interaction during our workshops
1.1 Payment policy
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- Payment for the physical product has to be done through the payment gateway link provided by the customer service team of brown bazaar through their website / official social media account or email only.
- In case of inability to pay via the given payment gateway, you can reach out to us at contactusbrownbazaar@gmail.com for assistance. You can expect a reply on your query within 1 working day.
- please email customer care at contactusbrownbazaar@gmail.com
1.2 Refund Policy
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We're sorry to hear you want to return a Brown Bazaar product! In the case of damage, we'd be more than happy to offer a replacement or a refund. We'll help you process your return as soon as possible. Unused orders may be returned within 14 days of delivery for a refund. Unfortunately, used items may not be returned (unless damaged in transit).
If your order qualifies, we’ll issue a refund to your original method of payment as soon as we receive the returned item(s). Feel free to reach out to us with your return request at contactusbrownbazaar@gmail.com and we'll help you just as soon as we can!
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We're sorry to hear you want to return a Brown Bazaar product! In the case of damage, we'd be more than happy to offer a replacement or a refund. We'll help you process your return as soon as possible. Unused orders may be returned within 14 days of delivery for a refund. Unfortunately, used items may not be returned (unless damaged in transit).
1.3 Process
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- To initiate a cancellation request, participants are requested to drop an email at contactusbrownbazaar@gmail.com. with the product issues and photographs for proof.
- The customer service team at Brown Bazaar will reply to you along with a resolution.
- Cancellation requests take upto 7 working days to process from the date of initiation.
- Refunds, if applicable, may take additional 7 working days to reflect in the participant’s bank account.
2. For Digital Product
The Digital product ( 1. E.Books & 2. Digital Art ) are meant for personal reference purposes only. Any other use of the product to reproduce without written permission from the author will be considered unlawful.
2.1 Payment policy
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- Payment for the digital product has to be done through the payment gateway link provided by the customer service team of brown bazaar through their website / official social media account or email only.
- In case of inability to pay via the given payment gateway, you can reach out to us at contactusbrownbazaar@gmail.com for assistance. You can expect a reply on your query within 1 working day.
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- In case of any query pertaining to use of coupon, please email customer care at contactusbrownbazaar@gmail.com
2.2 Cancellation policy
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- Cancellation of order is not allowed.
2.3 Process
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- To initiate a cancellation request, customers are requested to drop an email at contactusbrownbazaar@gmail.com. We will not ask you the reason for cancellation.
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- The customer service team at Brown Bazaar will reply to you along with a resolution.
- Cancellation requests take upto 7 working days to process from the date of initiation.
- Refunds, if applicable, may take additional 7 working days to reflect in the customer’s bank account.
3. Refunds
- If a cancellation request meets the requirement of our cancellation policy, refunds will be processed as soon as possible. It takes upto 14 working days for the completion of the refund process.
- We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by Ahmedabad courts.