Payment, Cancellation And Refund Policy

1. For Physical Products

The workshop is in live format only because we encourage interaction during our workshops

1.1 Payment policy

    • Payment for the physical product has to be done through the payment gateway link provided by the customer service team of brown bazaar through their website / official social media account or email only.
    • In case of inability to pay via the given payment gateway, you can reach out to us at contactusbrownbazaar@gmail.com for assistance. You can expect a reply on your query within 1 working day.
    •  please email customer care at contactusbrownbazaar@gmail.com

1.2 Refund Policy

    • We're sorry to hear you want to return a Brown Bazaar product! In the case of damage, we'd be more than happy to offer a replacement or a refund. We'll help you process your return as soon as possible. Unused orders may be returned within 14 days of delivery for a refund. Unfortunately, used items may not be returned (unless damaged in transit).

      If your order qualifies, we’ll issue a refund to your original method of payment as soon as we receive the returned item(s). Feel free to reach out to us with your return request at  contactusbrownbazaar@gmail.com and we'll help you just as soon as we can!

1.3 Process

    • To initiate a cancellation request, participants are requested to drop an email at contactusbrownbazaar@gmail.com. with the product issues and photographs for proof.
    • The customer service team at Brown Bazaar will reply to you along with a resolution. 
    • Cancellation requests take upto 7 working days to process from the date of initiation. 
    • Refunds, if applicable, may take additional 7 working days to reflect in the participant’s bank account. 

 

2. For Digital Product 

The Digital product ( 1. E.Books & 2. Digital Art ) are meant for personal reference purposes only. Any other use of the product to reproduce without written permission from the author will be considered unlawful. 

2.1 Payment policy

      • Payment for the digital product has to be done through the payment gateway link provided by the customer service team of brown bazaar through their website / official social media account or email only.
      • In case of inability to pay via the given payment gateway, you can reach out to us at contactusbrownbazaar@gmail.com for assistance. You can expect a reply on your query within 1 working day.
      • In case of any query pertaining to use of coupon, please email customer care at contactusbrownbazaar@gmail.com

2.2 Cancellation policy

    • Cancellation of order is not allowed.

2.3 Process

      • To initiate a cancellation request, customers are requested to drop an email at contactusbrownbazaar@gmail.com. We will not ask you the reason for cancellation.
    • The customer service team at Brown Bazaar will reply to you along with a resolution. 
    • Cancellation requests take upto 7 working days to process from the date of initiation. 
    • Refunds, if applicable, may take additional 7 working days to reflect in the customer’s bank account. 

3. Refunds

  • If a cancellation request meets the requirement of our cancellation policy, refunds will be processed as soon as possible. It takes upto 14 working days for the completion of the refund process.
  • We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by Ahmedabad courts.